Terms of Service

Last updated: September 2026. These terms cover use of this website and the purchase of enquiry packs from Epoxy Meta Marketing.

If you buy a pack we'll also sign a short service agreement with you covering your specific territory, volume and price. Where that agreement and these terms disagree, the signed agreement wins.

What we sell

We generate enquiries from homeowners and businesses interested in coating, epoxy and concrete floor work, through advertising we build and fund, and we deliver those enquiries to one contractor per territory. We sell enquiries. We do not sell booked jobs, appointments or signed contracts.

Territory exclusivity

While your pack is running we won't sell enquiries from your agreed service area to another contractor. The service area is defined in your service agreement, by zip codes or radius. When your pack finishes we hold your territory for a short window while you decide whether to buy another. If you go quiet for an extended period we'll contact you before offering the territory to anyone else.

What counts as a delivered enquiry

An enquiry is delivered when it is sent to the phone number or numbers and email address you gave us during onboarding. It is your responsibility to keep those contact details current and to make sure our messages aren't blocked or filtered.

Replacement policy

We replace an enquiry free of charge if it fails any one of these three checks:

• The phone number was not verified by SMS code.
• It falls outside the service area we agreed with you.
• The person was not asking for an epoxy or coating quote.

Tell us within 48 hours of delivery, by text or email, and we'll replace it. There is no portal, ticket system or review process.

We do not replace an enquiry because the person didn't answer the phone, went quiet after your quote, chose another contractor, chose to wait, or turned out to have a smaller budget than you hoped. Those outcomes are part of selling.

What we don't guarantee

We do not guarantee closed jobs, appointments, revenue, profit or any close rate. Close rates and job values shown on this website are outcomes reported to us by live clients and are used as illustrations, not promises. Your results depend on your pricing, your callback speed, your sales process and your market.

Your responsibilities

• Call enquiries back promptly, and handle them professionally.
• Hold the licences, registrations and insurance required to do coating work in your area.
• Comply with the laws that apply to you when you contact people, including calling and texting rules, do-not-call rules and any state requirements.
• Use the enquiries we deliver only for your own business. Do not resell, share or redistribute them.

Payment

Packs are paid in full before the campaign is built, because the payment funds the advertising. There is no setup fee and no separate ad budget. Prices are in US dollars. The exact per-enquiry price for your territory is confirmed with you before anything runs.

No contract, no auto-renewal

There is no minimum term and no contract length on any pack. Nothing renews automatically and we do not keep a card on file. When a pack is delivered, it stops. You buy another when you want another.

Cancellation and refunds

Once a campaign is live, the money has been committed to advertising, so packs are not refundable. If you need to pause before we've gone live, tell us and we'll work it out with you. If we can't deliver the enquiries you paid for at all, we'll refund the undelivered portion.

Pacing and delivery volume

We pace delivery across the month and adjust it when you ask. Delivery speed depends on demand in your market, the season and the weather. We'll tell you honestly if your territory can't support the volume you want.

Intellectual property

Ads, landing pages, quizzes and campaign assets we build remain ours. You're buying the enquiries they produce, not the campaign. The content of this website is ours and may not be copied or republished.

Limitation of liability

To the extent the law allows, our total liability to you for any claim connected to this service is limited to the amount you paid us for the pack the claim relates to. We are not liable for lost profits, lost business or other indirect losses.

Messaging

Our SMS practices, including consent, opt-out and how we handle mobile numbers, are set out in our privacy policy.

Changes

We may update these terms. The version in force when you bought your pack is the version that applies to that pack.

Governing law

These terms are governed by the laws of Sweden, where Epoxy Meta Marketing is registered. Nothing here removes rights you have under mandatory consumer or business protection law in your own jurisdiction.

Contact

Email [email protected] or text +1 213-418-1516.