These Terms of Service ("Terms") are a binding agreement between Epoxy Meta ("Epoxy Meta", "we", "us") and the business purchasing enquiry packs from us ("Client", "you"). By submitting payment, completing onboarding, or accepting delivery of any enquiry, you accept these Terms in full.
We sell enquiries: contact records generated by advertising we build and fund, where a person has answered our qualification questions and verified a phone number by SMS code. We deliver those records to you.
We do not sell jobs, appointments, contracts, revenue or outcomes. We are not your agent, employee, partner, joint venturer or franchisor, and nothing in these Terms creates any of those relationships.
We make no representation, warranty or guarantee that any enquiry will answer the phone, book an appointment, accept a quote, sign a contract, pay you, or produce revenue or profit of any amount.
Close rates, job values, revenue figures, screenshots and any other outcomes shown on our website, in messages, or in any conversation are illustrations of results reported to us by other clients. They are not typical, not promised, and not a basis for your purchase. Results depend on factors outside our control, including your pricing, quoting, reputation, staffing, callback speed, workmanship and market conditions.
While a pack you have paid for is being delivered, we will not sell the enquiries we generate for your agreed service area to another contractor for the same category of work. Territory boundaries are agreed in writing (including by text or email) before delivery begins.
We will replace an enquiry, free of charge, if it meets any of the following:
To claim a replacement you must notify us within 48 hours of delivery, by text or email to the contact details below, identifying the enquiry. Time is of the essence. An enquiry not flagged within 48 hours is deemed accepted and is not replaceable.
Replacement is the sole and exclusive remedy for any enquiry you consider defective. It is not a refund, a credit, or grounds for withholding payment. Enquiries that do not answer, do not book, do not buy, buy from someone else, prove to have a smaller budget than indicated, or change their mind are not defective and are not replaced.
There is nothing to cancel. Because packs do not renew automatically, you stop simply by not ordering again, and you owe nothing further.
All sales are final and all fees are non-refundable once a pack has been paid for, including part-delivered packs and unused enquiries. This is a business-to-business supply of a digital service produced to order, and consumer cancellation rights do not apply.
You agree to raise any billing concern with us first, in writing, and to allow 10 business days to resolve it before contacting your bank or card issuer.
Initiating a chargeback, payment dispute or reversal for enquiries that were delivered is a material breach of these Terms. If you do so:
To the fullest extent permitted by law, you waive the right to dispute charges for enquiries delivered to you and not flagged for replacement within the 48-hour window in clause 4.
We deliver enquiries over the period of the pack, at a pace agreed with you where applicable. Delivery volume and timing depend on third-party advertising platforms. Outages, policy changes, account restrictions, auction costs, seasonality and other platform behaviour are outside our control and are not a breach of these Terms. Where a pack cannot be completed for reasons on our side, our sole obligation is to extend the delivery period or, at our discretion, credit the undelivered enquiries.
All advertising accounts, creatives, copy, qualification questions, systems, processes and data models remain ours. Nothing in these Terms transfers any right in them to you, and you may not copy, reverse engineer or reuse them.
You grant us a non-exclusive licence to use your business name, logo and marketing materials as needed to run advertising on your behalf.
You also grant us a perpetual, worldwide, royalty-free right to reproduce messages, reviews, results and screenshots of our correspondence with you in our marketing, with contact details redacted at our discretion. If you would rather we did not, tell us in writing and we will stop using new material.
Pricing, territory terms, processes and any non-public information either party shares are confidential and may not be disclosed to third parties, including other contractors and competing providers, except where required by law.
The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that enquiries will be accurate, responsive, solvent, truthful about their budget, or that delivery will be uninterrupted or error-free.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the service, whether in contract, tort, negligence, statute or otherwise, is limited to the fees you actually paid us in the one (1) month immediately before the event giving rise to the claim.
We are not liable for lost profits, lost revenue, lost jobs, lost data, loss of goodwill, business interruption, staffing costs, or any indirect, incidental, special, consequential, exemplary or punitive damages, even if advised such losses were possible.
You will defend, indemnify and hold harmless Epoxy Meta, its owners, staff and contractors from and against all claims, damages, penalties, fines and costs (including reasonable legal fees) arising out of: your contact with or treatment of any enquiry; your quoting, workmanship, warranties or disputes with customers; your compliance or non-compliance with telemarketing, licensing, consumer protection or data protection law; your resale or sharing of enquiries; and your breach of these Terms.
Neither party is liable for failure to perform caused by events outside its reasonable control, including platform outages, account suspensions by third parties, changes in law, banking failures, illness, natural events, war or civil disruption.
The parties will first attempt to resolve any dispute informally, in writing, over a period of 30 days.
If that fails, the dispute is finally settled by binding arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce under its Rules for Expedited Arbitrations, seated in Stockholm, Sweden, conducted in English, by a sole arbitrator. Each party bears its own costs.
Disputes are brought individually only. You waive any right to bring or participate in a class, collective, consolidated or representative action, and any right to a jury trial. Any claim must be brought within six (6) months of the event giving rise to it, or it is permanently barred.
These Terms are governed by the laws of Sweden, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Epoxy Meta · [email protected] · +1 213-418-1516